At Esteem, we are committed to creating a personalized experience and Advancing Beautiful hair body & mind, and as such, we request that all clients consider the below points in our Salon Etiquette guide. Following these helpful tips will enable the Esteem team to provide an optimum service for each and every client.
Our pricing is a reflection of our commitment to continual training, education and experience.
- Complimentary Consultations available.
- All prices include GST and are subject to variation without notice.
- 20% deposit is required to secure appointments for all new clients. (Only Approximate Quotes for deposits can be given over the phone or online)
- 50% Deposits are required for All Spa Packages and Services above 1hr in duration
- Missed appointments or bookings cancelled with less than 24 hours notice will incur a loss of deposit.
- Esteem reserves the right to cancel unconfirmed appointments. No shows will be required to pay deposits for all future appointments.
If you are unhappy with a service please contact us immediately so we can resolve the issue. Please do not try to fix yourself or go to another salon as this will void our service guarantee.
Confirming your appointment:
All clients are sent an SMS in the lead up to their appointment. In receipt of this we ask that you confirm or cancel your appointment by replying either Y, Yes, N, or No. Alternatively you’re welcome to phone or come by the salon to confirm.
At Esteem, we prefer that all clients arrive on time for their appointment. If you are running more than 15 minutes late, your appointed Esteem Team Member may deem it necessary to reschedule your appointment as this will impact the time available for subsequent appointments. This may also incur a 50% cancellation fee.
If you are pressed for time, you are encouraged to notify us and we will do our best to accommodate your circumstance.
From time to time our Team may be running behind time. we will always do our best to accommodate you if this is the case.
Cancelling your appointment:
We ask that cancellations are made at least 24 hours in advance of your appointment, and are accepted by phone, SMS, completing the online booking form – in the “Describe my Service box” Please Cancel my appointment for ……. and when your appointment was scheduled …….” or by walking into the salon prior to your appointment.
If you have confirmed your appointment (by any of the options above) and then do not arrive at the appointed time, Esteem may deem it necessary to charge a 50% cancellation fee or loss of deposit.
Responsibility of children and personal items:
For the safety and comfort of all clients, we ask that children are accompanied by an adult at all times, and for safety reasons, do not play on the salon furniture or equipment.
Please also note that personal items are the responsibility of the client at all times.
Payment for all services can be made by cash, EFTPOS, Visa, MasterCard, Paypal and American Express
The Salon treatments and products are non refundable.
We gladly exchange if the product has given your skin a visible reaction and you have informed your therapist within 24-48 hours, or if the product is different to that of the sample shown or given to you.
We gladly exchange if the goods are damaged.
We do not refund gift vouchers, they are non transferrable, not redeemable for cash, products or injectable services.
Prepaid packages are non refundable and non transferable.
When a skin treatment course is purchased although described by a particular therapist initially, it is not exclusive to them. If the therapist is not available at the time you want your next treatment, please note that any of the salon’s therapists are qualified to perform the purchased treatment.
Our policy Complies with NSW department fair trading. Please choose carefully as we do not give refunds if you change your mind or simply make a wrong decision.