Shipping

Shipping Locations

Delivery Times

Esteem Hair Beauty Spa uses the Australia Post “Parcel Post” & Normal Mail system which estimates delivery between 1 and 7 business days.

If  Parcel is required  deliveries begin at 7am every business day and end at 5pm. Every attempt will be made to deliver your parcel personally and a signature obtained where the sender has requested this additional service.

When the addressee is not there to receive the parcel, Australia Post will:

  • Check delivery instructions – these can be specified at time of delivery.
  • Look for a ‘safe drop’ location – when there are no delivery instructions and a signature is not required, the delivery driver will look for a safe location to leave your parcel. A notification card will then be dropped in the addressee’s letter box, letting them know of the safe drop location.
  • Return the parcel to an Australia Post outlet – when a safe location cannot be found, delivery instructions specify that it not be left or a signature is required, our delivery driver will leave a note to the addressee stating which Australia Post outlet they can collect their parcel from and the time when it will be available for them to collect.

Conditions Of Delivery

It is the customers responsibility to supply the correct delivery details. It is NOT Esteem Hair Beauty Spa responsibility to locate or redirect parcels with the wrongly supplied address details.

Esteem Hair Beauty  Spa will not accept liability for any loss or damage during delivery or arising from a late delivery as this is handled by Australia Post. Depending on location in some cases, delivery can take up to a maximum of 7 days. We always dispatch your goods as soon as possible after receiving payment.

In the unlikely event that delivery is delayed, you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancelation of an order. We will, when requested, follow up any missing or lost parcels with Australia Post on your behalf and do everything in our power to rectify the situation.

Esteem Hair Spa Beauty reserves the right to refuse or discontinue supply or services of any products without notice to person who are deemed to engage in conduct or activities that violate Esteem’s policies or any of the afore mentioned terms and conditions.

 

 

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