Dispatch times: Same day dispatch on orders placed before 3pm AEST.
CS Response times: Please allow 1-2 business days for email responses. If your inquiry is urgent please Call us on (02) 47223 250
Delivery times: Australia Post has advised some delays due to high volume.
FREE Standard Shipping on orders over $100
$6.95 on all orders under $100
We know you’re probably used to our super-fast dispatch times, as well as our guarantee to have any orders placed before 2pm dispatched on the same day. However, due to the ongoing COVID-19 crisis, we have had to slightly modify our processes in order to ensure the absolute health and safety of our team members as well as our wonderful customers.
This will mean our dispatch times will be slightly delayed and we can no longer guarantee same day dispatch for orders placed before 2pm.
Rest assured, we are doing our best to send out orders as fast as we can! Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Please be advised that our delivery time guidelines are based on business days, which only includes Monday – Friday and excludes public holidays.
If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel.
If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.
Please check your confirmation email to confirm your delivery address was correct.
Your parcel will be sent via Australia Post (eParcel and Express).
1. We will Email you a Tracking Number
2. Enter this tracking number at http://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678
Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.
If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg “Leave at Reception”).
If your parcel is being delivered with our same day delivery service, please ensure your mobile number is in the delivery comments or on your customer account, so we can contact you if necessary.
If one of the items you’ve ordered is out of stock, your order will be placed on hold until the available item comes back into stock. This will be reflected on your confirmation email, as your dispatch date will be delayed.
If you would like an update on when a product will come back into stock, please email us at email@example.com. Thanks for understanding